Oh, well...
Feb. 11th, 2006 09:32 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
miss_ytAfter exchanging several e-mails with tech support and trying all their suggestions without succes, HP[1] decided to replace my iPod. In a few days I will be getting a special box to send it back in so I can get a new one. I think this is like the time I replaced my laptop hard drive: I had to send the broken one back to get the new one without being charged. This means, I think, that the replacement iPod will be free. That's nice.
For customer support people, they were all very helpful, from the techs I e-mailed to the guy on the phone who put through my replacement order. After hearing some of Suzanne's tales of woe, I'm glad I didn't have to deal with Apple customer service.
Admittedly, I don't think I treated this thing too well. I've dropped it a few times and disconnected it when it was updating. But you'd think that these things would be more durable, considering that people are supposed to carry them around everywhere.
[1] No, not Apple - I have an HP model iPod, the tech support for which is not in Apple's purview, as I discovered when I tried calling Apple customer support earlier today.
For customer support people, they were all very helpful, from the techs I e-mailed to the guy on the phone who put through my replacement order. After hearing some of Suzanne's tales of woe, I'm glad I didn't have to deal with Apple customer service.
Admittedly, I don't think I treated this thing too well. I've dropped it a few times and disconnected it when it was updating. But you'd think that these things would be more durable, considering that people are supposed to carry them around everywhere.
[1] No, not Apple - I have an HP model iPod, the tech support for which is not in Apple's purview, as I discovered when I tried calling Apple customer support earlier today.
